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How mulatogel Handles Your Personal Data

Your account data — from registration details to wallet information tied to DANA, OVO, or GoPay — is collected and used only for the purposes set out in this policy.

Account data handled with careDANA, OVO, GoPay wallet context onlyYour right to access or deleteContact us to update your dataApplies where local law permits
mulatogel How mulatogel Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review the data we hold, ask us to correct it, or request deletion of your account information, reach out through any of the channels below. Our team handles privacy requests separately from general account queries so your request gets to the right person without delay. We aim to respond within a reasonable timeframe based on the nature of your request.

Live Chat Start a live chat session from your account dashboard. Describe your data request clearly and our team will log it and follow up directly.
Email Support Send your privacy request to our support email listed in the account help section. Include your registered contact detail so we can verify your identity quickly.
Account Help Centre Visit the Help Centre inside your account for step-by-step paths to submit a data access or correction request without waiting in a chat queue.
HOW WE PROTECT DATA

Data Handling, Cookies, Security and Retention

We handle your data across four areas: what we collect, how long we keep it, how we secure it, and how you can control it. Each area has a clear process behind it — not just a policy statement. Here is how each one works in practice on mulatogel.

Account Security

Your account credentials are stored using encryption. Login sessions require OTP verification so that only you can access your registered account from a new device.

Cookie Management

We use session cookies to keep your account active and analytics cookies to understand page behaviour. You can block non-essential cookies in your browser without breaking your account login.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required under applicable rules. Once your account is closed, retained data is limited to what compliance requires.

Your Access Rights

You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies. Use live chat or email to start the process.

Frequently Asked Questions About Your Privacy

These are the questions we get most often about how we handle account data, wallet information, and your rights under this policy. If your question is not here, contact us through live chat or the Help Centre.

We collect your name, contact details, and any e-wallet identifiers you provide — such as your DANA, OVO, or GoPay account reference — along with device and session data during your visits.

Wallet references are passed to the payment processor to complete your transaction. We do not retain your full wallet credentials beyond what is needed for transaction verification and your account history.

Yes. Contact us through live chat or the support email in your Help Centre. Verify your identity with your registered contact detail and we will respond with the data we hold on your account.

Submit a deletion request via live chat or email. We will action it where no legal retention obligation applies. Some transaction records may need to be kept for compliance purposes after account closure.

We do not sell your data. We share information only with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers who operate under strict data-handling agreements.

Use your browser's cookie settings to block non-essential cookies. Session cookies that keep your account active are needed for the site to work; turning those off may affect your login experience.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.